Customer Success Services - On-boarding.

In addition to our Support offerings, we provide an add-on Customer Success on-boarding package to help with on boarding and training your team to our platform.

Customer Success Services

Basic

Premier

Elite

User management & desktop setup

self-serve

assisted

customized

Library & Font Management setup

self-serve

assisted

customized

Font migration

self-serve

self-serve

customized

SSO integration

n/a

assisted

customized

Studio access

self-serve

assisted

customized

Customer Success Manager check-ins

self-serve

bi-weekly

weekly

We offer three levels of Customer Success on-boarding depending on how hands-on you wish your experience to be:

  • Self-Serve:  on-boarding and new release emails, in-product tours, and tool tips, plus the resource and help center content.​
  • Assisted: everything in self-serve plus enrollment in a recommended on-boarding and new release curriculum, status reminders, and completion verification. ​
  • Customized: all of the above and a dedicated Customer Success Manager to help you every step of the way.​

Below are more details of how our Customer Success packages will help both Font Administrators and Creatives develop best practices around font management, font selection and utilization, and much more:

  1. User management & desktop setup:  Learn everything you need to know on how to set up your users, teams, access privileges, and more. 
  2. Monotype’s library and font management:  Learn everything you need to know about Monotype’s extensive font Library, search features and font management.
  3. Font migration:  Very often our customers require help in importing their non-Monotype fonts to Monotype Fonts.
  4. SSO integration:  For larger or more complex integrations, you might need assistance integrating your SSO and security applications, especially if you have a distributed or virtualized network.
  5. Creative Type Director access: You can choose to have access to the world’s leading type Studio to help your creative experts learn from the best of the best. With the Premier package, you will get tips and best practices from our world-class Type Directors. With our customized package, you get to meet a Creative Type Director one on one, where we will customize workshop sessions to suit your specific requirements.

Customer Success Manager (CSM) check-ins:  Access to a dedicated CSM’s to provide you the latest in technical and feature updates, share with you tips and tactics, and much more. 

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